Junior/Mid Business Owner (Decision Experience)

Invia x Travelplanet.pl x Wakacje.pl is one of the largest travel groups in Europe. Every year we help more than 6 million people plan their trips. Behind that sit teams in IT, Product, Data, Marketing, HR, Finance, Sales and Customer Experience, who build the tools and services those travelers use. Whichever team you join, your work shows up in how people plan and experience their holidays.

Job description

Your next stop:

We are looking for a Business Owner to take ownership of the Decision Experience area and develop solutions that support customers when they are choosing an offer. This role combines business, operational and technology perspectives, with a focus on process optimisation, the quality of the data presented and the effectiveness of lead generation.

What lis ahead on your journey

• Developing and optimising the Decision Experience area, which is responsible for presenting offers and supporting lead generation,
• Ensuring that the offer selection process is as intuitive as possible for customers and free of technical barriers,
• Overseeing the quality, completeness and consistency of the data presented on the website,
• Monitoring application performance, identifying issues and coordinating corrective actions,
• Analysing the root causes of errors and initiating actions to prevent them from recurring,
• Defining business requirements and working with IT teams and Product Owners to deliver improvements,
• Evaluating the impact of implemented changes against business goals and user experience,
• Preparing analyses and recommendations that support product development and process optimisation.

Requirements

What to pack in your suitcase:

• At least 2 years of experience in the travel industry in a similar role or in a position related to Business Analysis, Product Development, Process Optimisation or business area management,
• Knowledge of the processes and mechanisms that drive the travel industry,
• Analytical thinking and the ability to draw conclusions from data,
• Very good command of Excel, especially pivot tables and working with large datasets,
• Ability to monitor KPIs and identify areas for improvement,
• Good understanding of technology topics and the ability to work with IT teams,
• Understanding of the relationships between systems, data and business processes,
• Independence, a sense of responsibility and a proactive attitude in your day-to-day work,
• Fluent Polish,
• Good communication skills in English, allowing you to work comfortably in an international environment.

Extra baggage of experience:

• Familiarity with the e-commerce environment and user experience processes,
• Hands-on experience with analytics tools such as Google Analytics or Power BI.

We offer